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Risk, Quality and Performance Analyst
Maximus
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 1 weeks ago
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Job-Specific Essential Duties and Responsibilities
- - Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- - Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- - Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- - Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- - Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- - Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- - Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements
- -Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
- - Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- - 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- - Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- - Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
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