greenhouse
Revenue Operations Analyst
Harbor
Remote, USA
Mid
Remote
Discovered 1 weeks ago
Free
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Responsibilities:
- Provide day-to-day Salesforce user support, including troubleshooting issues, answering process and system questions, and escalating technical matters as appropriate.
- Prepare, validate, cleanse, and import data into Salesforce and related Go-to-Market systems, ensuring accuracy, completeness, and adherence to established data standards.
- Monitor and improve data quality across Salesforce, Clari, and related systems by identifying duplicate, incomplete, inconsistent, or outdated records and coordinating corrective action with relevant teams.
- Develop and maintain Salesforce reports and dashboards that provide business stakeholders with clear, actionable visibility into pipeline, activity, account, campaign, and performance data.
- Partner with business stakeholders to gather, document, and prioritize Salesforce requirements for process improvements, system enhancements, and reporting needs.
- Translate business requirements into clear functional documentation for the Salesforce Administrator.
- Serve as a business tester for Salesforce enhancements, including creating test scenarios, validating configurations against requirements, documenting results, and supporting user acceptance testing.
- Document Salesforce processes, data standards, reporting definitions, and user guidance to promote consistent adoption and enablement across the organization.
- Support onboarding and ongoing training for employees on Salesforce, reporting, data-management practices, and other Go-to-Market systems.
- Participate as a business analyst on key Go-to-Market projects, helping identify opportunities to improve process efficiency, system usability, and data reliability.
Qualifications:
- Experience working with Salesforce in a business operations, sales operations, revenue operations, commercial operations, or client engagement environment.
- Experience with Salesforce reporting, dashboards, data management, and end-user support.
- Familiarity with data preparation, cleansing, imports, record maintenance, and data-quality controls.
- Experience gathering and documenting business requirements for system enhancements, reports, or process improvements.
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