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Returns Specialist/Processor
Cosmo Appliances
Chino, USA
Full-time
Entry · 1+ years experience
Onsite
USD 17-22 hourly / hour
Discovered 1 weeks ago
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Full Job Posting
- Holiday Pay
- 401(k)
- Employee discounts
- Health insurance
- Training & development
- Paid time off
- Inspect, test, repair and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
- Assist in consolidation and storing process of product that has been received into specific designated locations.
- Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
- Distribute returned items to their proper location
- Picking and pulling orders of open box returned items for will call and online customers
- Take detailed damage pictures and entering damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer’s return reasons, order reference numbers).
- Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
- Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products
- Identify critical storage, distribution, and product quality issues and report them to upper management
- Maintain a safe, clean, and organized work environment at all times.
- Other tasks as required to meet team goals.
- 1+ years experience in returns / quality control / inspections
- Able to individually lift and maneuver up to 70 lbs frequently and repetitively
- Experience with Microsoft Excel / Google Sheets
- Proficient in working with smart phones to perform daily tasks (taking photos, sending emails)
- Forklift certified (plus but not required)
- Able to stand for long hours and move quickly on feet
- Focus and remain on task in a fast paced environment.
- 1+ years of prior experience in returns or a distribution, warehouse, or other inventory handling environment.
- Knowledge of warehouse operating procedures
About Cosmo Appliances
Household Appliances125 employeesFounded 2014
Designs and manufactures high-performance kitchen appliances for modern homes.
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