Retail Store Manager

E&H Ace Hardware is looking for a results-driven Store Manager to lead one of our locally owned retail locations. This role is ideal for someone passionate about retail leadership, delivering exceptional customer service, and fostering team growth. As Store Manager, you’ll take full ownership of store performance, team development, and community engagement while representing a trusted local brand.

You’ll lead day-to-day store operations, oversee staffing and scheduling, and drive sales by ensuring a great customer experience. You’ll also manage inventory, visual merchandising, and operational compliance — all while developing a culture of helpfulness and local trust that defines E&H.

What you’ll do:

Drive store sales performance by ensuring every customer receives prompt, helpful service

Recruit, train, and develop a high-performing team of associates and department leaders

Supervise store staff to meet goals while ensuring policies and procedures are followed

Manage inventory levels, shrink reduction, and product flow to maintain stock accuracy

Direct shipping, receiving, and logistics operations

Create effective weekly schedules aligned to customer demand and business goals

Oversee store merchandising to ensure visual standards are met and maintained

Enforce safety policies and serve as a role model for safe work practices

Ensure compliance with company policies, labor laws, and operational standards

Actively engage in the community, representing the store in local events and initiatives

Perform risk assessments, maintain store cleanliness, and uphold a high standard of appearance

Possess and maintain a valid driver’s license and clean driving record

Minimum Requirements:

High school diploma or equivalent required; some college preferred

Minimum 3–5 years of retail management experience, including prior leadership roles

Strong leadership, communication, and problem-solving skills

Proficiency in Microsoft Office and retail systems preferred

Ability to work a flexible schedule including evenings, weekends, and holidays

Must be available to work a 5-day, 50-hour work week, including 1 weekend day and 1 closing shift

Physical ability to lift up to 50 pounds regularly and occasionally up to 80 pounds

Preferred Qualifications:

Extensive product knowledge of hardware-related goods or a strong willingness to learn

Previous experience in inventory management and retail operations

Strong organizational skills and ability to prioritize tasks with minimal supervision

Commitment to providing exceptional customer service

Willingness to relocate or grow within the company if opportunities arise

Why join E&H Ace Hardware?

A stable and respected family-owned company with over 90 years of local service

Career development and advancement opportunities across multiple departments

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Generous employee discount

Employee Assistance Program

Branded uniforms and store apparel

About Us: E&H Hardware Group operates multiple Ace Hardware stores and a growing Plumbing & Handyman Service throughout Ohio. Our team is built on core values like “Local Relationships Built on Trust,” helpfulness, and steady forward-thinking. Join us in providing customers with the neighborly service they expect from America’s most trusted hardware brand.