Retail Relief Security Officer

Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.

Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.

Ensure full compliance with Assignment Instructions, company policies, and UK legislation.

Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.

Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

Maintain a safe environment for customers and colleagues by identifying and reporting hazards.

Respond to incidents, emergencies, and first aid situations quickly and effectively.

Use sound judgement and initiative to manage challenging situations, escalating where necessary.

Liaise with emergency services and internal communication teams when required.

Ensure all check calls and control procedures are completed in line with site requirements.

Complete all mandatory training, including retail-specific security and loss prevention training.

Continuously develop knowledge of retail risks, behaviours, and security best practices.

Use available technology and reporting tools effectively to support performance.

Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

Previous experience in retail security, loss prevention, or a customer-facing environment

Strong customer service and communication skills

Ability to remain calm and professional in challenging situations

SIA Licence (Security Guarding or Door Supervision) – essential

CCTV SIA Licence – desirable

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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