Retail Manager

Houston & Hawkes | Central London | £42,000 – £44,000 per annum | Monday to Friday

Lead the day-to-day retail food and beverage operation

Create an energetic, welcoming environment and deliver exceptional customer service

Lead, motivate and develop a high-performing front-of-house team

Take ownership of the coffee offer and ensure consistently high barista and beverage standards

Ensure counters, displays and service areas are beautifully presented, fully stocked and ready for every service

Monitor sales, labour, wastage, stock and operational performance

Use Excel confidently to manage figures, reporting, forecasting and performance data

Manage rotas and deploy the team effectively around business needs

Work closely with the kitchen team to ensure food quality, availability and presentation remain exceptional

Build strong relationships with clients, customers and the wider site team

Identify opportunities to grow sales, improve the customer journey and develop the retail offer

Maintain the highest standards of food safety, health and safety and operational compliance

Previous management experience within premium contract catering, workplace dining, high-volume cafés or quality food retail

A bubbly, confident and engaging personality with a genuine passion for people

Strong commercial awareness and confidence working with sales, labour, budgets and performance figures

Excellent Excel skills and the ability to understand and present operational data

Strong knowledge of coffee and barista standards

Proven experience leading, coaching and developing a customer-facing team

Excellent organisation with the ability to manage a fast-paced operation and multiple priorities

A sharp eye for presentation, standards and the small details that shape the customer experience

A proactive approach with the confidence to bring forward new ideas and continuously improve the operation

£42,000 - £44,000 per annum depending on experience

Monday to Friday working pattern

Birthday off every year

Enhanced maternity, paternity and adoption leave

Free meals on duty

Contributory pension scheme

Life assurance

Employee Assistance Programme

CODE Hospitality membership

Foodie Socials bringing our teams together to discover new food, drink and coffee ideas

Ongoing learning, development and genuine career progression

Summer Awards Party celebrating our people and achievements

An unforgettable Christmas Party at one of London's outstanding venues

Houston & Hawkes is an award-winning independent caterer creating exceptional food and hospitality experiences across some of the UK's most prestigious workplaces.

We're proud to be ranked No. 14 in The Caterer's Best Places to Work in Hospitality, recognition that reflects the culture we've built around our people. As a Certified B Corp and recipient of the King's Award for Enterprise in Sustainable Development 2026, we're ambitious about doing things differently – from the food and experiences we create to the way we support, develop and celebrate our teams.

If you're a commercially minded retail leader with great energy, exceptional people skills and a passion for creating brilliant customer experiences, we'd love to hear from you.