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Retail Experience Lead
Friendly Stranger
Toronto, CAN
Part Time
Mid
Onsite
1 weeks ago
Retail salesCustomer serviceCash managementConflict resolutionTeam supervisionSecurity alarm systems
Free
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About the Role
Friendly Stranger, a cannabis retail brand under The FIKA Company, is seeking a Retail Experience Lead to oversee daily operations and supervise staff during assigned shifts. You will maintain store appearance, deliver high customer service, and act as a knowledge resource for team members.
Key Skills for This Role
Retail salesCustomer serviceCash managementConflict resolutionTeam supervisionSecurity alarm systems
Responsibilities
- Open and close retail store, including activating and deactivating alarms
- Greet and assist customers in a manner that models exemplary conduct to other staff
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge
- Assist with team member onboarding, training, and continuous education
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations
- Ensure all customer complaints are addressed and handled professionally
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer
- Escalate team member issues to direct manager
Requirements
- 2 years of experience in the retail industry
- High school diploma or GED required
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Strong work ethic and positive team attitude
- Ability to guide, educate and motivate employees
- Strong communication skills (verbal & written)
- Exceptional conflict resolution, negotiation, and objection handling skills
Full Job Posting
About Us
- Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
- The FIKA Company is the home of 20+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
- The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Job Duties
- Open and Close retail store, including activating and deactivating alarms.
- Greet and assist customers in a manner that models exemplary conduct to other staff.
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
- Assist with team member onboarding, training, and continuous education.
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
- Ensure all customer complaints are addressed and handled professionally.
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Escalate team member issues to direct manager.
- Act as a steward of education and compliance.
Core Competencies and Requirements
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong work ethic and positive team attitude.
- Ability to guide, educate and motivate employees.
- Strong customer service and troubleshooting skills.
- Strong communication skills (verbal & written).
- Familiarity with security alarm systems – enabling and disabling.
- Ability to learn and adapt to sales software quickly.
- Proven data entry, data editing and typing skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Excellent organizational and time management skills.
- Experience with cash management.
Education, Training & Experience
- 2 years of experience in the retail industry.
- High school diploma or GED required.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.
Why you’ll love working here
- Opportunity to work with a best in class team
- Internal advancement opportunities
- Wellness program including access to mental health resources
- Access to internal learning & development programs
- Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Working Conditions
- Manual dexterity required to use desktop computer and peripherals.
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Overtime as required.
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