Retail Assistant / Specialist

Role Overview

Customer Service and Sales

• Welcome customers, understand needs, provide product information, recommend products, and support the purchasing journey.
• Build customer relationships, answer questions, demonstrate products where applicable, and explain prices, promotions, availability, warranties, and returns.
• Support sales targets, complementary selling, cross-selling, upselling, and awareness of daily performance and priority products.
• Process purchases, verify prices, discounts, promotions, and quantities, and provide receipts and documentation.

Cash, Returns, and Complaints

• Operate POS systems and process cash, card, digital, and other approved payments.
• Handle cash securely, perform counts, reconcile transactions, and report discrepancies.
• Support returns and exchanges by checking documentation, condition, eligibility, and applicable policies.
• Handle routine complaints, provide solutions within authority, and escalate complex issues.

Systems and Fulfillment

• Use POS, inventory, ERP, CRM, workforce-management, digital ordering, and mobile retail systems accurately.
• Support click-and-collect, online-order fulfillment, store pickup, online returns, digital engagement, and store-to-home delivery where applicable.
• Pick and verify customer orders and coordinate replenishment, deliveries, inter-store transfers, and store fulfillment.

Compliance and Teamwork

• Follow loss-prevention procedures and report suspicious activity, unusual stock movements, damaged merchandise, and transaction irregularities.
• Maintain safe customer areas and follow emergency, fire-safety, manual-handling, and workplace-safety procedures.
• Follow retail, cash-control, customer-protection, product-handling, privacy, and health-and-safety requirements.
• Work with store management and retail, merchandising, inventory, supply-chain, procurement, marketing, finance, HR, IT, and customer-service teams.

Retail Scope and Performance

• Support store opening and closing, stock receiving, stock counts, replenishment, stock transfers, stockroom management, pricing, labeling, displays, and planogram compliance.
• Contribute to reporting, sales-performance tracking, inventory reporting, customer insights, loyalty, omnichannel retail, and process improvement.
• Performance may include sales, satisfaction, conversion, transaction value, product availability, stock accuracy, loss reduction, fulfillment accuracy, store standards, attendance, and compliance.

Systems and Tools

• Required systems include POS, inventory-management, ERP, CRM, workforce-management, digital-ordering, Microsoft Excel, Microsoft Teams, and mobile retail applications.
• Experience with SAP, Oracle, Microsoft Dynamics 365, Salesforce, Shopify, Lightspeed, Oracle Retail, or Microsoft Power BI is advantageous.

Candidate Requirements

• High school diploma, diploma, or bachelor's degree depending on level.
• One to five or more years of relevant retail, customer-service, sales, or store-operations experience.
• Customer-service orientation, communication, attention to detail, numerical ability, teamwork, and professional conduct.
• Comfort using POS and computer systems and working in a fast-paced retail environment.
• Ability to work shifts, weekends, and public holidays where required.
• Fluency in English is required; Arabic and additional UAE customer languages are advantageous.
• UAE retail experience, certifications, CRM or ERP experience, inventory, merchandising, e-commerce, omnichannel, loyalty, or analytics experience are desirable.

Work Environment

• The position is full-time and based in the United Arab Emirates.
• The role supports stores and customer areas in a diverse, multicultural, fast-paced retail environment.

What We Offer

• Competitive salary, performance incentives where applicable, retail and product training, career development, and a comprehensive benefits package.
• The role provides exposure to sales, merchandising, inventory, category management, and retail operations with potential progression into senior or management roles.