Retail Account Manager
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Key skills for this role
About the Role
HP is seeking a Retail Account Manager to drive strategic development and execution of retail account plans for consumer electronics and hypermarkets in Dubai. The role requires 6-10+ years of B2B solution selling experience and a proven track record in closing complex deals.
Key Skills for This Role
Responsibilities
- Build, develop, and sustain strong executive level relationships with key retail partners
- Understand each partner’s business strategy, customer segments, and growth objectives to align tailored HP solutions
- Lead joint business planning that supports long term growth, customer satisfaction, and portfolio expansion
- Position HP’s One HP portfolio—PCs, Print, Collaboration, Software, and Services—as integrated solutions
- Educate and influence retail partners on HP’s Future of Work strategy
- Enable retail teams through training, tools, and insights to effectively communicate HP’s differentiated value
- Develop and execute account strategies to achieve and exceed revenue, mix, and portfolio penetration targets
- Identify and activate opportunities for upsell and cross sell across HP categories
- Monitor consumer electronics trends, competitive activity, and evolving customer behaviors
- Serve as the primary escalation point for retail partner issues, ensuring timely resolution
Requirements
- 6–10+ years of experience in B2B solution selling
- Proven track record in closing complex, multi year contractual deals
- Strong understanding of enterprise buying processes, RFPs, and procurement models
- Experience engaging senior customer stakeholders (IT Heads, CIOs, Procurement Leaders)
Full Job Posting
Job Summary
- As a Retail Account Manager focused on Consumer Electronics / Hyper Markets, you will own the strategic development and execution of retail account plans that drive mutual growth.
- You will act as a trusted advisor to retail partners—aligning HP’s broad portfolio to evolving consumer needs, hybrid lifestyles, and modern work and learning environments.
- This role goes beyond individual product lines, emphasizing cross‑portfolio solutions, customer experience, and data‑driven decision‑making to win in a dynamic and competitive market.
Responsibilities
- Account & Partner Leadership: Build, develop, and sustain strong executive‑level relationships with key retail partners.
- Understand each partner’s business strategy, customer segments, and growth objectives to align tailored HP solutions.
- Lead joint business planning that supports long‑term growth, customer satisfaction, and portfolio expansion.
- One HP Portfolio & Solution Leadership: Position HP’s One HP portfolio—PCs, Print, Collaboration, Software, and Services—as integrated solutions that enable modern work, learning, and lifestyle experiences.
- Educate and influence retail partners on HP’s Future of Work strategy, including hybrid usage, AI‑enabled devices, and seamless device ecosystems.
- Enable retail teams through training, tools, and insights to effectively communicate HP’s differentiated value to consumers.
- Sales Growth & Execution: Develop and execute account strategies to achieve and exceed revenue, mix, and portfolio penetration targets.
- Identify and activate opportunities for upsell and cross‑sell across HP categories to increase total account value.
- Collaborate closely with internal sales, category, marketing, and operations teams to deliver aligned execution.
- Market & Business Insight: Monitor consumer electronics trends, competitive activity, and evolving customer behaviors related to work, learning, and creativity.
- Translate market insights into actionable recommendations that inform account strategy, promotions, and future portfolio opportunities.
- Customer Experience & Operational Excellence: Serve as the primary escalation point for retail partner issues, ensuring timely resolution and strong partner advocacy.
Education & Experience Recommended
- 6–10+ years of experience in B2B solution selling.
- Proven track record in closing complex, multi year contractual deals.
- Strong understanding of enterprise buying processes, RFPs, and procurement models.
- Experience engaging senior customer stakeholders (IT Heads, CIOs, Procurement Leaders).
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