Restaurant supervisor

Overview

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth service.
• Manage and coordinate waiters, runners, cashiers, and other floor staff.
• Ensure excellent customer service and handle guest complaints professionally.
• Monitor staff attendance, grooming, uniforms, and performance.
• Conduct pre-shift briefings and assign staff duties and sections.
• Ensure tables, dining areas, and service stations are clean and properly prepared.
• Coordinate closely with the kitchen, bar, shisha, and cashier teams.
• Monitor order accuracy and speed of service.
• Train new employees and continuously coach existing team members.
• Ensure compliance with restaurant SOPs, hygiene, food-safety, and company policies.
• Assist with stock monitoring and report shortages, damages, or operational issues.
• Support management in achieving sales targets and controlling unnecessary costs.

Requirements

• Minimum 2–3 years of experience in restaurant operations, preferably in a supervisory position.
• Strong leadership and team-management skills.
• Excellent communication and customer-service skills.
• Ability to work under pressure during busy service periods.
• Good knowledge of restaurant operations and hospitality standards.
• Strong problem-solving and conflict-resolution skills.
• Ability to work flexible shifts, weekends, and holidays.
• Good command of English.
• Previous experience in Lebanese/Arabic restaurants, cafés, or shisha restaurants.
• Candidates currently available in Qatar are preferred.

Preferred Candidate

• We are looking for someone who is hands-on, organized, disciplined, customer-focused, and capable of leading the floor, not simply monitoring employees. The supervisor should actively participate in operations and maintain service quality throughout every shift.

Pay

• QAR3,000.00 - QAR4,500.00 per month