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Restaurant Operations Manager

Room Service MENA
, UAE
Full Time
Manager
Onsite
Restaurant OperationsKitchen OperationsProcurementSupplier ManagementDelivery LogisticsTeam Leadership
Free

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Restaurant OperationsKitchen OperationsProcurement
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About RoomService

  • RoomService gives a household its own dedicated private chef — without the cost or hassle of hiring one. Each customer is paired with a named chef who plans and cooks their meals fresh, to order, at mealtime — breakfast, lunch and dinner, personalised down to ingredients and macros — delivered hot.
  • We've proven the experience in a pilot; now we're building the operation that scales it across Dubai. This is a ground floor role — you won't inherit a playbook, you'll write it.

What you'll own

  • Chef recruitment & team: Source, hire, onboard and manage our chefs; build and grow the roster as we scale, and hold quality and reliability across them.
  • Kitchen operations & mise en place: Run the cloud kitchen operation day to day, and optimise the centralised prep (mise en place) that lets one chef serve many households without quality loss — our core efficiency lever.
  • Procurement & supplier management: Source ingredients, packaging and consumables to each household's standards; negotiate pricing and terms; control cost, quality, stock and waste.
  • Delivery & logistics: Stand up and run hot, on time delivery; find, onboard and manage delivery partners (3PLs) and riders; own routing, time windows and last mile quality.
  • Daily operations & standards: Run the daily rhythm end to end; own food safety, hygiene and HACCP; resolve issues at the root; build the SOPs so nothing breaks twice.
  • Cost & performance: Own the operational numbers — food cost, delivery cost, labour, waste, on time rate — and keep the unit economics healthy as we grow.

You are

  • A restaurant / F&B operations manager who also knows the kitchen. You've run restaurant, multi site or cloud kitchen operations end to end — and you have real hands on culinary/kitchen experience, so you can optimise a prep line, not just read a P&L.
  • Experienced at hiring and leading chefs and kitchen teams. You know how to find good chefs, onboard them, and hold a standard.
  • Strong on procurement, cost control and delivery/logistics. Supplier negotiation, stock and food cost discipline, and setting up last mile with 3PL partners.
  • ~6–10 years in F&B / hospitality operations, ideally in Dubai. We weigh what you've run over years or title on paper.
  • A founder's right hand. Comfortable owning the whole operation, wearing several hats, and moving fast in an early stage company — you take the operational load off the founder, not add to it.
  • Numerate and commercial. Fluent in food cost, labour, delivery cost and unit economics.
  • Dubai equipped. Valid UAE driving licence and access to a car strongly preferred; food safety / HACCP knowledge a plus; Arabic alongside English a plus.

Nice to have

  • Experience opening or setting up a restaurant, cloud kitchen or delivery operation from scratch.
  • Cloud kitchen, q commerce or delivery operations background.
  • Existing supplier, chef or delivery partner relationships in Dubai.
  • Awareness of nutrition / macro tracking (we cook to specific macros and calories).

The practical details

  • Full time, Dubai based; split between the cloud kitchen and the field — this is a hands on leadership role.

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