Restaurant Manager

Overview

Department**: FOH

• **Position reports to:** CEO
• Position brief:
• The Restaurant Manager will be responsible for overseeing the overall operations of the restaurant, ensuring excellent customer service, efficient team management, and smooth day-to-day functioning.
• The role requires a hands-on leader who can manage both front-of-house and back-of-house operations while maintaining high standards in food quality, hygiene, and guest satisfaction.
• Experience in handling multi-cuisine concepts, especially American and Afghani cuisine, is an advantage.
• Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests
• Job responsibilities include:
• Oversee daily restaurant operations
• Manage staff, duty schedules, and performance
• Ensure excellent customer service and guest satisfaction
• Monitor food quality and presentation standards
• Control costs, inventory, and wastage
• Ensure compliance with hygiene and safety regulations
• Coordinate with kitchen and senior management
• Provide training to staff and assess performance on and ongoing basis
• Manage the restaurant to meet or exceed standards in food quality, safety and cleanliness
• Oversee and actively deal with customer quires and complaints
• Ensuring that the restaurant adheres to pertinent health and safety regulations.
• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Gather guests’ feedback and recommend improvements to our menus
• Handling monthly and bi-monthly inventories
• Contributes to team effort by accomplishing related results as needed

Requirements

• Strong, demonstrated ability to multitask.
• Ability to spot and resolve problems efficiently.
• Exceptional communication skills (written, verbal and interpersonal).
• Possess a positive, service-oriented attitude with excellent follow through on issues.
• Excellent customer service skills
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Capable of delegating multiple tasks.
• Communication and leadership skills.
• Ability to work in a fast-paced environment

Required Education And Experience

• Previous supervisory experience, preferably within a restaurant
• Bachelor’s degree in Hospitality or related certificate