Responsable de produit, intégration et adoption
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Key skills for this role
About the Role
Cogeco seeks a Product Owner for Integration and Adoption to shape and implement a roadmap maximizing digital adoption and reducing operational costs. The role requires 5+ years of experience in marketing or product management, Agile/Scrum expertise, and bilingualism in French and English.
Key Skills for This Role
Responsibilities
- Define the product vision, objectives, and strategic roadmap for onboarding, feature adoption, and billing optimization
- Build, maintain, and prioritize a high value product backlog, translating customer needs and business logic into actionable user stories
- Lead and collaborate daily with cross functional squad members, partners, and key stakeholders to deliver priorities
- Collaborate with financial partners to develop data driven business cases and take full ownership of results
- Drive execution of complex projects from start to finish, helping the team overcome ambiguity and operational obstacles
- Communicate product vision, roadmap milestones, and performance results to senior management using clear metrics
- Proactively identify, track, and mitigate risks and dependencies related to squad deliverables
- Promote a customer obsessed culture, ensuring end to end user experience meets rigorous customer needs while achieving revenue and cost optimization goals
- Foster a culture of continuous improvement within the squad, helping evolve processes and adopt agile best practices
Requirements
- Bachelor's degree in business administration, marketing, or related field (preferred)
- More than 5 years of experience in marketing or product management
- Experience in the telecommunications sector (strongly preferred)
- Experience in project management with good understanding of operations
- Advanced computer skills including excellent mastery of Google Workspace
- Ability to speak and write in French and English (preferred)
- Proven experience as a Product Owner or within an Agile/Scrum framework
- Exceptional written and verbal communication skills
- Strong business acumen and financial acuity
- Demonstrated ability to lead projects and work cross functionally
Full Job Posting
Job Description
- Reporting to the Digital Crew Lead, the Product Owner – Integration and Adoption shapes and implements a high impact roadmap to maximize digital adoption and reduce operational costs.
- This role assumes full responsibility for the end to end customer onboarding journey, leading strategic initiatives for a smooth transition to digital self service channels.
- The Product Owner will accelerate self service adoption for existing features, lead GTM strategies for new feature launches, and drive digital billing and payment solutions.
Key Responsibilities
- Define the product vision, objectives, and strategic roadmap for onboarding, feature adoption, and billing optimization.
- Build, maintain, and prioritize a high value product backlog, translating customer needs and business logic into actionable user stories.
- Lead and collaborate daily with cross functional squad members, partners, and key stakeholders to deliver priorities.
- Collaborate with financial partners to develop data driven business cases and take full ownership of results.
- Drive execution of complex projects from start to finish, helping the team overcome ambiguity and operational obstacles.
- Communicate product vision, roadmap milestones, and performance results to senior management using clear metrics.
- Proactively identify, track, and mitigate risks and dependencies related to squad deliverables.
- Promote a customer obsessed culture, ensuring end to end user experience meets rigorous customer needs while achieving revenue and cost optimization goals.
- Foster a culture of continuous improvement within the squad, helping evolve processes and adopt agile best practices.
Required Qualifications
- Bachelor's degree in business administration, marketing, or related field (preferred).
- More than 5 years of experience in marketing or product management.
- Experience in the telecommunications sector (strongly preferred).
- Experience in project management with good understanding of operations.
- Advanced computer skills including excellent mastery of Google Workspace.
- Ability to speak and write in French and English (preferred).
- Practical knowledge of the Canadian telecommunications and wireline services market.
- Proven experience as a Product Owner or within an Agile/Scrum framework.
- Exceptional written and verbal communication skills.
- Strong business acumen and financial acuity.
- Demonstrated ability to lead projects and work cross functionally.
- Strong organizational skills, attention to detail, and ability to multitask under tight deadlines.
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