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Product Owner, Onboarding and Adoption
Cogeco Connexion
Montreal, CAN
Full Time
Mid
Yesterday
Product ManagementAgile/ScrumBacklog ManagementData AnalysisCross functional LeadershipStakeholder Communication
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Product ManagementAgile/ScrumBacklog Management
About the Role
Cogeco Connexion seeks a Product Owner to shape the customer onboarding journey and drive digital adoption. The role owns the end-to-end onboarding roadmap, manages backlog, and leads cross-functional squads to reduce operational costs.
Key Skills for This Role
Product ManagementAgile/ScrumBacklog ManagementData AnalysisCross functional LeadershipStakeholder Communication
Responsibilities
- Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization
- Build, maintain, and prioritize a high value squad backlog, translating customer needs into actionable user stories
- Lead and collaborate daily with cross functional Squad members and stakeholders to deliver on priorities
- Collaborate with finance partners to develop project business cases using data insights and own results
- Drive execution of complex projects from start to finish, cutting through ambiguity and operational hurdles
- Communicate product vision, roadmap milestones, and performance outcomes to senior management using metrics
- Proactively identify, track, and mitigate risks and dependencies across squad deliverables
- Champion customer obsessed mindset ensuring end to end user experience meets customer needs and business goals
- Foster a culture of continuous improvement within the squad, evolving processes and adopting agile best practices
Requirements
- Bachelor's degree in Business Management, Marketing or related field (preferred)
- 5+ years of Marketing or Product experience
- Telecommunications experience strongly preferred
- Project management experience with understanding of operations
- Proficiency in Google Office Suite
- Ability to speak/write both French and English (preferred)
- Working knowledge of Canadian Wireline/Telecom market
- Proven experience as a Product Owner or within Agile/Scrum framework
- Exceptional written and verbal communication skills
- Superior business and financial acumen
- Demonstrated ability to lead a project and work cross functionally
- Highly organized, detail oriented, able to multitask within tight deadlines
Full Job Posting
Job Description
- Reporting to the Digital Crew Lead, the Onboarding & Adoption Product Owner shapes and delivers a high impact roadmap designed to maximize digital adoption and lower operational costs.
- This role takes full ownership of the end to end customer onboarding journey, driving strategic initiatives that seamlessly transition new users to digital self serve channels.
- The Product Owner will focus on accelerating self serve adoption for existing features, leading GTM execution for new functionality launches, and driving digital billing & payment solutions.
Key Responsibilities
- Vision & Roadmap Strategy: Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization, aligning closely with the broader crew objectives.
- Backlog Management: Build, maintain, and prioritize a high value squad backlog, effectively translating customer needs and business logic into actionable user stories.
- Cross Functional Leadership: Lead and collaborate daily with cross functional Squad members, cross squad/crew partners, and key stakeholders to deliver on priorities.
- Data & Performance Accountability: Collaborate with finance partners to develop project business cases using solid data insights, taking full ownership of results and regularly providing clear performance updates.
- Managing Complex Deliverables: Drive the execution of complex projects from start to finish, helping the team cut through ambiguity and operational hurdles to deliver quality solutions.
- Stakeholder Communication: Effectively communicate product vision, roadmap milestones, and performance outcomes to senior management using clear metrics and data driven insights.
- Risk & Dependency Management: Proactively identify, track, and mitigate risks & dependencies across squad deliverables.
- User Experience & Customer Value: Champion the 'customer obsessed' mindset, ensuring that the end to end user experience meets rigorous customer needs while hitting business revenue and cost optimization goals.
- Agile Evolution & Practices: Foster a culture of continuous improvement within the squad, helping the team evolve its processes and adopt agile best practices to improve collaboration and delivery.
Essential Qualifications
- Bachelor's degree in Business Management, Marketing or a related field (preferred).
- 5+ years Marketing or Product experience.
- Telecommunications experience strongly preferred.
- Project management experience, with good understanding of operations.
- Advanced PC skills including proficiency in Google Office Suite.
- Ability to speak/write both French and English is preferred.
- Working knowledge of the Canadian Wireline/Telecom market.
- Proven experience working as a Product Owner or within an Agile/Scrum framework.
- Exceptional written and verbal communication skills.
- Superior business and financial acumen.
- Demonstrated ability to lead a project and work cross functionally.
- Highly organized, detail oriented and able to multitask within tight deadlines.
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