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Resourcing and Enablement Intern
Ciena
Ottawa, CAN
Full-time
Entry · 0+ years experience
Hybrid
CAD 20.5-27.5 hourly / hour
Discovered 3 weeks ago
KantataSalesforceDatabase management
Free
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Key Skills for This Role
KantataSalesforceDatabase management
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How you will make an impact:
Collaborate with field partners to align technician skills with customer and project expectations
Identify gaps in enablement collateral and drive updates and improvements
Ensure new partner resources are onboarded with appropriate system access and completed training requirements
Review new products, assess regional impact, and assign required training
Maintain enablement materials to ensure they are current, scalable, and relevant
Develop onboarding processes that accelerate integration and productivity for new team members
Improve deployment readiness to reduce delays and rework prior to on-site activities
The must haves:
- Application of field service operations, resource management, and enablement practices within a telecom or technology services environment
- Ability to assess technical skill requirements and map them to project needs and customer expectations
- Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms
- Application of data management and analytical practices to identify gaps and improve data quality
- Cross-functional collaboration with PMO, operations, partners, and technical teams
- Communication skills used to align partners and distributed teams
- Ability to manage multiple priorities in a fast-paced environment with focus on execution and outcomes
- Background in developing or maintaining training programs, onboarding frameworks, or enablement content
- Problem-solving approach focused on continuous improvement and operational efficiency
- Availability to work in the office three days per week
Nice to haves:
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