Resort Host Supervisor
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Key skills for this role
About the Role
Banyan Tree Dubai seeks a Resort Host Supervisor to oversee front office operations, lead the Resort Host team, and ensure luxury guest experiences. Requires 2-3 years of front office experience in a luxury hotel, supervisory experience preferred, and knowledge of PMS systems like Opera.
Key Skills for This Role
Responsibilities
- Supervise daily front office operations including check in, check out, and guest services.
- Ensure smooth shift handovers and operational continuity.
- Monitor room allocations in coordination with Housekeeping and Reservations.
- Ensure accuracy of billing, cash handling, and system updates.
- Lead, guide, and support Resort Hosts during daily operations.
- Conduct shift briefings and ensure clear communication of priorities.
- Provide on the job coaching and feedback to improve service delivery.
- Support training and onboarding of new team members.
- Monitor grooming, discipline, and adherence to SOPs.
- Ensure all guests receive a seamless and personalised arrival and departure experience.
- Handle guest feedback, concerns, and complaints professionally and effectively.
- Support VIP arrivals, special requests, and high profile guest handling.
Requirements
- Minimum 2–3 years’ experience in front office operations in a luxury hotel or resort
- Previous supervisory experience preferred
- Strong knowledge of front office procedures and guest service standards
- Experience with PMS systems (Opera or similar)
- Excellent spoken English; additional languages are an advantage
Full Job Posting
Role Overview
- As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in stay experiences. You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the lu
- You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction.
Key Responsibilities
- Supervise daily front office operations including check in, check out, and guest services.
- Ensure smooth shift handovers and operational continuity.
- Monitor room allocations in coordination with Housekeeping and Reservations.
- Ensure accuracy of billing, cash handling, and system updates.
- Lead, guide, and support Resort Hosts during daily operations.
- Conduct shift briefings and ensure clear communication of priorities.
- Provide on the job coaching and feedback to improve service delivery.
- Support training and onboarding of new team members.
- Monitor grooming, discipline, and adherence to SOPs.
- Ensure all guests receive a seamless and personalised arrival and departure experience.
- Handle guest feedback, concerns, and complaints professionally and effectively.
- Support VIP arrivals, special requests, and high profile guest handling.
Qualifications & Experience
- Minimum 2–3 years’ experience in front office operations in a luxury hotel or resort.
- Previous supervisory experience preferred.
- Strong knowledge of front office procedures and guest service standards.
- Experience with PMS systems (Opera or similar) required.
- Excellent spoken English; additional languages are an advantage.
Competencies
- Strong leadership and team management skills
- Guest centric and service driven mindset
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Strong organisational and multitasking ability
- Problem solving and decision making capability
- Attention to detail and operational discipline
- Professionalism and integrity
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