Resort Host
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Key skills for this role
About the Role
Banyan Tree Dubai seeks a Resort Host to serve as the first point of contact for guests, providing warm and personalized arrival and departure experiences. The role involves check-in/out, guest enquiries, and front office operations.
Key Skills for This Role
Responsibilities
- Welcome guests warmly upon arrival and ensure a smooth check in experience
- Process check ins and check outs accurately using the hotel PMS system
- Escort or direct guests to rooms/resort areas where required
- Act as a key point of contact for guest enquiries and requests
- Provide personalised information about resort facilities, services, and local area
- Handle guest feedback and complaints with professionalism and care
- Manage room allocations in coordination with Housekeeping and Reservations
- Handle cash, billing, and payment transactions accurately
Requirements
- Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred
- Strong knowledge of front office operations and guest service standards
- Excellent spoken English
- Experience with hotel PMS systems (Opera or similar) is an advantage
Full Job Posting
Role Overview
- As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience.
- You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand.
- You will handle check in, check out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail.
Key Responsibilities
- Welcome guests warmly upon arrival and ensure a smooth check in experience.
- Process check ins and check outs accurately using the hotel PMS system.
- Escort or direct guests to rooms/resort areas where required.
- Ensure all departure formalities are handled efficiently and professionally.
- Act as a key point of contact for guest enquiries and requests.
- Provide personalised information about resort facilities, services, and local area.
- Handle guest feedback and complaints with professionalism and care, escalating where necessary.
- Anticipate guest needs to enhance the overall stay experience.
- Manage room allocations in coordination with Housekeeping and Reservations.
- Ensure accurate and up to date guest records in the system.
- Handle cash, billing, and payment transactions accurately.
- Support daily front office reporting and handovers.
Qualifications & Experience
- Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred.
- Strong knowledge of front office operations and guest service standards.
- Experience with hotel PMS systems (Opera or similar) is an advantage.
- Excellent spoken English; additional languages are beneficial.
Competencies
- Strong guest centric mindset
- Excellent communication and interpersonal skills
- Professional presentation and grooming
- Ability to multitask in a fast paced environment
- Strong attention to detail
- Calm and composed under pressure
- Problem solving and decision making ability
- Team collaboration
Why Join Us
- At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
- We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
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