Resident Services Coordinator - The Exchange

• Assist residents with lease compliance issues, such as housekeeping and late rental payments, including locating, coordinating, and monitoring necessary and appropriate services for residents with these service needs.
• Manages, coordinates and maintain regular contact with residents (at each designated development) primarily through face-to-face meetings, and /or phone contact specific to each individual/family needs.
• Effectively creates opportunities for outreach to residents by promoting classes/programs, workshops, and special events through various mediums (flyers, website, phone calls).

• Collects, manages, reports and analyzes data, through the case management platform, on a weekly basis to ensure accuracy and consistency with established data collection standards. Utilizes the case management platform daily to better understand Return on Investment for Resident Services Team
• Manages and reconciles a monthly program/services budget.
• Creates monthly/quarterly calendar of events, produces outreach flyers, and newsletters.
• Routinely participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with the leadership team.

None.

• Strong attention to detail
• Strong organizational and time management skills
• Excellent communication skills/Active listener
• Friendly outgoing personality/Empathetic
• Team orientation
• Able to adapt to changing priorities

• Bachelor’s Degree or equivalent prior experience in Human Services, Social Work or related field.
• 1-2 years of previous employment, internship or volunteer experience working directly with underserved populations preferred.
• Experience in the field of human services is strongly preferred.
• Fluent English speaker, additional fluency in Spanish, Amharic, or Mongolian helpful.
• Demonstrated proficiency in data entry, working knowledge of Microsoft Office with an emphasis on Word, Excel, and PowerPoint.
• Commitment to the True Ground mission of providing affordable housing and improving the lives of residents.

This job operates in a professional office environment.

On occasion this position may work off-site at events.

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to move for prolonged periods of time for resident services events.

The employee is frequently required to operate a computer and other office equipment, communicate information and ideas so others will understand, observe details at close range, and will occasionally move items weighing up to 30 pounds.

Local travel required.

Must possess a valid driver’s license and reliable transportation to travel in support of True Ground events across multiple properties.

This is a full-time, non-exempt position, working approximately 40 hours per week, Monday - Friday, with regular evening hours 2-3 times per week (7:00pm/8:00pm).

Occasional weekend support may be required for special events/programming.

The salary range for this position is $57,200 - $76,300 annually.

True Ground is committed to equitable and competitive compensation practices.

Initial offers typically fall within the lower to middle portion of the salary range and are determined based on relevant experience and education.

The full salary range reflects opportunities for salary growth over time.

True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave.

Our corporate office in Ballston features free parking.

True Ground offers equal employment opportunities (EEO) to employees and applicants for employment and prohibits unlawful discrimination and unlawful harassment on the basis of race, color, religion, national origin, gender, age, disability, gender identity or expression, veteran status, marital status, sexual orientation or any other protected classes or categories as defined by federal, state or local laws. This policy applies to all terms and conditions of employment including, but not limited to recruitment, selection, promotion, termination, layoff, recall, transfer, leave of absence, training program participation, compensation and all other terms, conditions and privileges of employment.