Resident Service Coordinator

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

Coordinate and facilitate services/activities and schedule office hours at designated housing site(s).

Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.

Recruit, train and supervise volunteers who will assist with group/congregate activities.

Identify gaps in services for residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.

Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with the AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.

Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.

Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Department of Housing and Community Development, Elder Services and, if appropriate, the Housing Authority. Provide regular updates, feedback and reports to Housing Authority staff to preserve residents' tenancy.

Organize regular meetings with residents to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.

Attend regularly scheduled meetings with supervisor and RSC team, and AgeSpan all staff meetings.

Attend relevant trainings and workshops.

Other related duties as assigned.

Qualifications: BA/BS Degree preferred; LSW preferred. Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred. Knowledge of Housing/Disability laws and regulations helpful. Solid written, verbal, interpersonal and team skills. Strong computer skills and comfort with Microsoft applications and programs. MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required. SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.

Hours: 22.5 per week

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $28.00 - $30.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.