Resident Experience Manager

Maintains quality and resident satisfaction of Faubourg du Mascaret standards

Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service

Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices

Oversees the orientation of new Residents to Faubourg du Mascaret through established standards

Provides leadership and direction to housekeeping and hospitality services team

Accountable for management and performance of both departments

Manages the professional development of all Team Members within the housekeeping and hospitality services department

Oversees operating budget and spending processes of the food and beverage department

Directs safety & wellness culture of housekeeping and hospitality services team.

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

Post-Secondary education or equivalent experience in Business Administration, Hospitality Management, or similar education

Bilingual in French and English

2-3 years in a management role within Hospitality or Seniors Living environment is an asset

You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment

Alzheimer’s Disease and other Dementia Care Course considered an asset

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.