Resident Engineer(DXB-TTC)

Job Description

Responsibilities

• To provide first line trouble shooting (root cause of problems) on thestandalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory and rotation and balance this againstreturn to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-usersand provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
• Look for opportunities to developother areas of the clients business and liaise with the account manager accordingly.

Qualifications

• Must have/be:
• Engineering Degree or Diploma (electronics, mechanics and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills. Able to give customer instruction.
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication and presentation / appearance)
• Current GCC driving license
• Able to work on own initiative and in a team environment.
• The ability to ‘think outside the box’ for when solving problems – innovative.
• A high levelof accuracy to provide relevant/timelyinformation
• The ability to get good results whilst working under pressure
• Diplomacy and good communication skills

About Us

Why Join Us?

• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
• Benefit from continuous learning with access to extensive online resources and tailored development programs.
• Join a company that truly values sustainability, inclusion, and your personal growth.
• Does this seem like a great fit for your career journey?
• Read the job description carefully and submit your application.
• We are excited to hear from you!