Resident Accounts Manager

You are self-motivated and enjoy working with others through a remote office setting with virtual communication

You have a high degree of self-discipline

You are dependable, focused, detail-oriented, and take pride in your work.

You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.

Your work ethic is strong, and you enjoy working with different management styles.

Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly

Execute collections strategies to keep delinquency below 1%

Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner

Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available.

Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor

Complete pre-close and AME checklists

Complete monthly damage liability waiver insurance reconciliation

Post all charges for quarterly inspections and move-out

Complete timely Final Move Out statements and quarterly notices

Work closely with collections agency(s)

Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance of each property in portfolio

Assist with customer care issues related to resident accounts