Residences Manager.
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Key skills for this role
About the Role
Driven Properties seeks a Residences Manager to lead the resident experience lifecycle in a luxury residential setting. The role requires a background in front-of-house management, fluency in Arabic and English, and a service-obsessed mindset to deliver 5-star hospitality.
Key Skills for This Role
Responsibilities
- Own the end to end resident experience from pre arrival welcome calls to ongoing daily touchpoints
- Lead, coach, and develop the front desk, concierge, and resident services team
- Conduct regular resident interactions in Arabic and English
- Handle resident requests, complaints, and escalations with urgency and professionalism
- Oversee front of house operations including reception, visitor management, parcel handling, valet coordination, and concierge services
- Manage move in and move out processes
- Monitor and uphold community appearance and service provider performance
- Coordinate with FM, housekeeping, security, and maintenance teams
- Design and deliver resident engagement initiatives
- Track resident feedback and implement service improvements
- Support leasing and handover team during new unit releases
Requirements
- Service obsessed with instincts shaped on the floor of a 5 star hotel
- Background in front of house management
- Fluency in Arabic and English
Full Job Posting
Role Overview
- We are looking for a service obsessed Residences Manager whose instincts have been shaped on the floor of a 5 star hotel. This role sits at the intersection of luxury hospitality and premium residential living — where residents expect the polish of a hotel and the privacy of a home. You will lead th
Requirements
- Own the end to end resident experience — from pre arrival welcome calls and move in coordination to ongoing daily touchpoints that make residents feel genuinely looked after
- Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5 star service standards across all shifts
- Conduct regular resident interactions — in person, by phone, and in writing — in both Arabic and English with equal fluency and warmth
- Handle resident requests, complaints, and escalations with the same urgency and professionalism expected in a luxury hotel environment
- Oversee all front of house operations including reception coverage, visitor management, parcel handling, valet coordination, and concierge services
- Manage move in and move out processes, ensuring a seamless, well communicated experience for residents and contractors alike
- Monitor and uphold community appearance, common area presentation, and service provider performance to brand standards
- Coordinate with FM, housekeeping, security, and maintenance teams to ensure resident facing issues are resolved swiftly and communicated proactively
- Design and deliver resident engagement initiatives — community events, seasonal touches, welcome amenities — that elevate the living experience
- Track resident feedback, identify recurring pain points, and implement service improvements with measurable outcomes
- Support the leasing and handover team during new unit releases, ensuring brand consistent presentations and documentation
Benefits
- Competitive salary, based on experience and market benchmarks
- Employment visa and comprehensive medical insurance coverage
- Company laptop and all necessary tools to perform effectively
- Structured onboarding and training programme to ensure full integration from day one
- A dynamic, growth oriented work environment within one of Dubai's leading asset management firms
- Exposure to a diverse, high value portfolio of residential and commercial properties across the UAE
- Access to Driven's proprietary CRM, systems, and technology stack
- A collaborative, high performance team culture that values accountability, innovation, and excellence
- Clear opportunities for career progression within a growing asset management platform
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