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Residences Concierge - The Ritz-Carlton Residences, Diriyah

The Ritz-Carlton Hotel Company, L.L.C.
Riyadh, KSA
Full Time
Entry
Onsite
2 weeks ago
Customer ServiceCommunicationProblem SolvingMultitaskingHospitality
Free

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Customer ServiceCommunicationProblem Solving
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Position Summary

  • Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services.
  • Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
  • Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities.
  • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors.
  • Answer, record, and process all calls, messages, requests, questions, or concerns.
  • Understand and assist with owners’ reservation services (HRS).
  • Assist with scheduling of the elevator for move in/out for Residence owners/tenants.
  • Assist with Bell/valet services for owners when requesting for their vehicles.
  • Perform Lobby Ambassador tasks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.

Preferred Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

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