Reservations Manager

Job Summary

Role and Responsibilities

• Lead the Reservations team by ensuring proper hiring, training, and scheduling.
• Be conversant with the property's room types, amenities, and different promotional packages to inform guests calling in to make reservations.
• Work with DORM to monitor inventory and troubleshoot problem dates.
• Build and maintain new and existing rate offers.
• Support Leisure and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately.
• Audit future reservations from all internal and external sources to ensure accuracy.
• Assist in the preparation of group resumes, setting up billing, pre-blocking and preparing vouchers if needed.
• Daily room inventory balancing and comparing future rooms on the book in all systems to ensure accuracy of inventory
• Attend Pre-Convention and Revenue Management meetings as required.
• Find opportunities to exceed our guests' expectations by being intuitive, ensuring the "right guest is in the right room", and enable our front-line colleagues to deliver exceptional service during our guests' stays.
• Support the team by responding to inbound calls for reservations, guest service questions, and appropriate transfers to other departments, as needed.
• Update and compile reservation and revenue related reports.