Reservations Host-Six Senses The Palm Dubai
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Key skills for this role
About the Role
Six Senses The Palm Dubai is looking for a Reservation Host to manage reservations, room allocations, and guest communications. The role requires at least 1 year of experience in a luxury hotel setting, technical skills in MS Office and hotel systems, and excellent English.
Key Skills for This Role
Responsibilities
- Run daily reports for Reservation department, operational departments, Sales & Marketing
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.)
- Assist in all allocation of rooms
- Check and handle special requests and hard blocking rooms as needed
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival
- Track future room availabilities based on reservations
- Monitor and update internet reservation system in coordinate with respected hosts
- Assist in determining room rates based on the selling tactics of the resort
- Assist in the management of the guest history and profile system
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency
- Upkeep Six Senses guidelines and standards of service and operation
- Strictly adhere to LQA standards and guest comments
Requirements
- High school diploma or equivalent and at least 1 year experience in a similar setting
- Hospitality diploma/degree from a recognized hospitality school is preferred
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook
- Familiar with various hotel systems including PMS, GDS and CRS platforms
- Knowledge of hotel/resort policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings
- Excellent command of written and spoken English
- Able to live in a remote location for extended periods of time and travel on single status
Full Job Posting
Duties and Responsibilities
- Run daily reports for Reservation department, operational departments, Sales & Marketing
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned
- Assist in all allocation of rooms
- Check and handle for special requests and hard blocking rooms as needed
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival
- Track future room availabilities based on reservations
- Monitor and update internet reservation system in coordinate with respected hosts
- Assist in determine room rates based on the selling tactics of the resort
- Assist in the management of the guest history and profile system
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded
- Strictly adhere to LQA standards and guest comments
Qualifications
- High school diploma or equivalent and at least 1 years’ experience in a similar setting
- Hospitality diploma/degree from a recognized hospitality school is preferred
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook
- Familiar with various hotel systems including PMS, GDS and CRS platforms
- Knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings
- Excellent command of written and spoken English
- Able to live in a remote location for extended periods of time and travel on single status
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