Experiences Supervisor-Six Senses The Palm Dubai
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Key skills for this role
About the Role
Six Senses The Palm Dubai seeks an Experiences Supervisor to curate guest activities, oversee watersport providers, and create crafted experiences aligned with brand pillars. Requires a Bachelor's degree in Hospitality or related field and three years luxury hotel experience.
Key Skills for This Role
Responsibilities
- Connect with guests to provide exciting and engaging activities
- Oversee third party watersport providers ensuring brand standards
- Upsell crafted experiences, watersport activities, daily resort activities, and excursions
- Document, organize and bill all experiences per company policy
- Develop relationships with experience providers to consolidate direct contracts
- Create Six Senses Crafted Experiences highlighting local heritage, history, ecology, and wellness
- Anticipate guest needs and curate Out of the Ordinary moments
- Create and maintain quality of experience related collaterals
- Carry out service recovery in event of guest complaints
- Take ownership of financial health of experiences department
- Be responsible for physical inventory of experiences department
- Maintain high standard of personal appearance, grooming and hygiene
Requirements
- Bachelor’s degree in Hospitality or Hotel Management or Business Administration
- Three years or more experience in a similar luxury hotel role plus multi departmental experience
- Moderate fluency of Opera & MS Suite
- Excellent command of written and spoken English
Full Job Posting
Role Overview
- As Experience Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them.
- I will work strategically with the Guest Experience and Front Office team to develop cohesive and productive goals for my department.
Scope of Work
- To connect with guests such that their stays with us are filled with exciting and engaging activities.
- To oversee third party watersport providers, ensuring they operate within Six Senses approved brand standards.
- Upsell our crafted experiences, watersport activities, daily resort activities, and other company approved excursions.
- To document, organize and bill all above experiences as per company policy.
- To further develop our relationship with experience providers, with the aim of consolidating direct contracts.
- To continue creating Six Senses Crafted Experiences, highlighting local heritage, history, ecology, and wellness.
- To anticipate guest needs and expectations, curating Out of the Ordinary moments.
- To create and maintain the quality of all experience related collaterals.
- Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
- To take ownership of the financial health of experiences department.
- To be responsible for the physical inventory of the experiences department.
- To maintain a high standard of personal appearance, grooming and hygiene.
Qualifications
- I possess the equivalent to a Bachelor’s degree in Hospitality or Hotel Management or Business Administration.
- Three years or more experience in a similar luxury hotel role plus multi departmental experience.
- Technical skills include a moderate fluency of Opera & MS Suite.
- I have an excellent command of written and spoken English with some knowledge of the local language and customs.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
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