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Reservations Agent

Millennium Hotel and Resorts UK
London, GBR
Full-time
Entry
Onsite
Discovered 2 days ago
Opera
Free

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Requirements

  • Reservations Agent key responsibilities:
  • To be fully conversant with the Opera system and to apply it to individual and group reservations
  • To be fully aware of all department standards of performance and procedures and to follow them
  • To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
  • To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
  • To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
  • To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards.
  • Requirements
  • Experience and knowledge of Opera.
  • Capacity to complete jobs within the deadlines.
  • Excellent organizational skills and the ability to multitask and work under pressure.

Benefits

  • Benefits
  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Pension Salary Sacrifice Scheme
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • 1 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Complimentary meals prepared for you by our chefs
  • Length of Service related holiday scheme
  • My Millennium discount perks
  • Discount on Accommodation worldwide and 50% Food and Beverage Outlets
  • Life Assurance
  • Recommend a Friend Scheme
  • As well as real opportunities to develop and gain promotion within the industry.

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