Reservations Agent

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail

Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments

Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS)

Review and update reservations interfacing between the Accor Reservation Systems

Ensure reservation confirmations are issued promptly and accurately

Monitor Hotel Inventory to maximize Room Revenues

Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards

Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.

Understand special promotions and communicate information to various operational departments

Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis

Adhere to all LQA standards set up for the department

Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy

Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Other duties as assigned