Reservations Agent | Hotel Experience
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Key skills for this role
About the Role
Mercure Gold Hotel in Dubai is hiring a Reservations Agent to handle telephone reservations, check availability, and support front desk operations. The role requires knowledge of hotel facilities and rates.
Key Skills for This Role
Responsibilities
- Respond promptly to telephone requests for reservations and process accordingly
- Check room and rate availability and accept/reject bookings based on availability
- Complete all reservation tasks as assigned in accordance with established standards
- Review accuracy of next day reservations ensuring complete details for Front Desk
- Maintain thorough knowledge of all guest rooms, suites, rates, and amenities
- Update documents related to guest booking materials
- Record and cross check vouchers or guarantee letters
- Monitor emails and reply based on bookings made
- Support Front Office department as Guest Service Agent when required
- Handle cash float accurately when operating at Front Desk
- Obtain prior approval for any rebates or discounts related to guest disputes
- Ensure registration cards are accurately completed as per required laws
Requirements
- Hotel experience
- Knowledge of hotel facilities and services
- Familiarity with Front Office Policies and Procedures
Full Job Posting
Job Description
- Respond promptly to telephone requests for reservations and process accordingly.
- Check room and rate availability and accept/reject booking accordingly based on availability.
- Complete all reservation tasks as assigned and in accordance with established standards and procedures.
- To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
- Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
- To ensure to complete all product knowledge training for the hotel.
- To update all document related with the materials for guest booking.
- To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.
- Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
- Keep monitor of e mail received and reply based on the booker made and ensure all the data given is accurate.
- Know and be familiar with the rate applied and be aware of any new package issue.
- Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
Pay
- AED 1,800.00 AED 2,000.00 per month
Work Location
- In person
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