Reservations Agent – Guest Booking & Revenue Support Specialist at InterContinental Residences Dubai Business Bay

, we are seeking a

to support and enhance the booking experience for guests while contributing to revenue performance and operational efficiency.

This role is designed for a detail-oriented, guest-focused, and commercially aware professional who understands that every reservation is the beginning of the guest journey—ensuring accuracy, responsiveness, and a seamless booking process from the very first interaction.

This is more than a traditional reservations role.

InterContinental Residences Dubai Business Bay represents refined residential luxury, where every guest interaction is expected to feel personalised, efficient, and intuitive.

You will ensure that all reservations—whether via phone, email, or online channels—are handled with precision, professionalism, and a strong focus on guest needs and revenue optimisation.

Reservations are the first impression of the hotel experience.

As a

, you will ensure that every booking is handled accurately and efficiently, while also identifying opportunities to enhance guest stays and maximise revenue.

You will support the Assistant Reservations Manager in maintaining system accuracy, rate integrity, and smooth communication with Front Office, Sales, and Revenue teams.

This is a key role in driving both guest satisfaction and commercial success.

Be the First Touchpoint of the Guest Journey

You will manage reservation enquiries and bookings while working closely with the Reservations team, Front Office, and Sales departments.

From handling guest inquiries to confirming bookings and managing changes, you will ensure every interaction reflects professionalism, clarity, and attention to detail—setting the tone for a seamless guest experience.

Reporting to the

At InterContinental, every interaction matters.

This role is about more than processing bookings—it is about building trust, understanding guest needs, and ensuring every reservation reflects care, clarity, and professionalism.

No two days are the same; your responsibilities will span a range of operational and guest-facing activities, including but not limited to:

Ideally, you bring some (or all) of the following qualifications and experience:

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives.

At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work.

Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people—we’d still love to hear from you.

Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise will help define how guests connect, unwind, and remember us.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.