RESERVATIONS AGENT
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Key skills for this role
About the Role
Tamr Inn Hotel is looking for a detail-oriented Reservations Agent to handle room bookings, manage OTA channels, and maximize occupancy. Candidates should have 2-3 years of hotel reservations experience and proficiency in PMS and channel management systems.
Key Skills for This Role
Responsibilities
- Handle all reservation inquiries via phone, email, and OTA platforms
- Manage bookings and room inventory in the PMS and channel manager
- Monitor rates and availability across all online channels
- Coordinate with front office for smooth guest arrivals
- Respond to guest queries and special requests related to bookings
- Generate reservation reports and daily arrival summaries
Requirements
- 2–3 years of hotel reservations experience (UAE experience preferred)
- Proficient in hotel PMS and channel management systems
- Familiar with OTA platforms (Booking.com, Agoda, Expedia, etc.)
- Strong written and verbal communication in English
- Flexible to work in rotational shifts including weekends
- Hospitality diploma/degree preferred
Full Job Posting
Role Summary
- We are looking for a detail oriented and proactive Reservations Agent to handle room bookings, manage OTA channels, and maximize occupancy at Tamr Inn Hotel, Dubai.
Key Responsibilities
- Handle all reservation inquiries via phone, email, and OTA platforms
- Manage bookings and room inventory in the PMS and channel manager
- Monitor rates and availability across all online channels
- Coordinate with front office for smooth guest arrivals
- Respond to guest queries and special requests related to bookings
- Generate reservation reports and daily arrival summaries
Requirements
- 2–3 years of hotel reservations experience (UAE experience preferred)
- Proficient in hotel PMS and channel management systems
- Familiar with OTA platforms (Booking.com, Agoda, Expedia, etc.)
- Strong written and verbal communication in English
- Flexible to work in rotational shifts including weekends
- Hospitality diploma/degree preferred
What We Offer
- Competitive salary and benefits
- Medical insurance and annual leave per UAE Labour Law
- Growth opportunities within Empire Hospitality Management group
Pay
- AED 1,800.00 AED 2,500.00 per month
Work Location
- In person
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