Reservations Agent

Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be able to work rapidly during busy periods while remaining calm and professional.

• Minimum 2 years experience in full service hotel preferred • Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet • Knowledge of the area and surrounding attractions • Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc • Must have working knowledge of voucher procedures, gift certificates • Must be 19 years of age or older • Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays) • Willing to submit to a criminal record check with results acceptable to the organization, standards and position • Must have employment eligibility in Canada