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Reservation and Reception Manager
Unknown
Baladiyat ad Dawhah, QAT
Director
Onsite
Discovered 2 weeks ago
Reservation management systemsFront desk operationsHotel management standards and proceduresReservation managementGuest relationsLeadership and supervision
Free
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Reservation management systemsFront desk operationsHotel management standards and procedures
Role Overview
The Reservation and Reception Manager oversees reservation and front desk functions to ensure efficient guest services and seamless hotel operations.
The role manages guest arrivals and departures, supervises reception staff, supports room occupancy and revenue goals, and enhances guest satisfaction.
Key Skills for This Role
Reservation management systemsFront desk operationsHotel management standards and proceduresReservation managementGuest relationsLeadership and supervision
Full Job Posting
Job Summary
The Reservation and Reception Manager oversees reservation and front desk functions to ensure efficient guest services and seamless hotel operations.
The role manages guest arrivals and departures, supervises reception staff, supports room occupancy and revenue goals, and enhances guest satisfaction.
Responsibilities
- Supervise reservation and front desk operations, including bookings, modifications, cancellations, check-ins, and check-outs.
- Train, mentor, and motivate reservation and reception staff while maintaining service standards.
- Monitor reservation trends, occupancy rates, and revenue performance to identify improvement opportunities.
- Collaborate with sales and marketing teams on promotional strategies and packages.
- Ensure compliance with hotel policies, procedures, safety standards, and data protection requirements.
- Handle guest complaints, maintain guest records, and resolve inquiries professionally.
- Stay updated on industry trends, technologies, and best practices and pursue operational improvements.
Job Knowledge and Skills
- Proficiency in reservation management systems and front desk operations.
- Strong leadership and supervisory abilities.
- Excellent communication and interpersonal skills.
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