dayforce
Reservation Agent - part-time
Gscandinave
The Blue Mountains, CAN
Part-time
Entry
Onsite
CAD 19.38-19.38 hourly / hour
Discovered 3 weeks ago
Microsoft Office
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Reservations Agent - Part-Time
Scandinave Spa Blue Mountain is seeking a Reservations Agent who is enthusiastic about providing a thoughtful, professional, and hospitality focused booking experience for guests reserving services at our Spa.
What you will do
- Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone.
- Create, modify, and cancel reservations with accuracy and attention to detail.
- Guide guests through booking options to support informed and confident decisions.
- Protect guest privacy and handle sensitive information with discretion.
- Respond to voicemail messages and emails in a timely and courteous manner.
What we require
Previous experience in reservations, call center, or guest-facing roles is an asset.
Flexibility to be able to work days, evenings, weekends and holidays.
Strong verbal and written communication skills.
Working knowledge / experience using Microsoft Office systems (Word, Excel and Outlook).
Ability to remain calm, focused, and professional in a fast-paced phone environment.
Sales awareness and confidence in guiding guest decisions in a respectful manner.
What we offer
- A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for guest service excellence.
- Complimentary employee and spouse/friend access to the Thermal Journey throughout employment.
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