Resellers Manager

Role Purpose

A. Leadership & Team Management

• Lead and manage Team Leaders, SMEs, Agents, and Business Development Managers.
• Set and monitor KPIs across operations, liquidity, growth, and reseller retention.
• Ensure strong operational and transaction knowledge across all teams.
• Act as the final escalation point for operational, financial, or reseller-related issues.

B. Operational Stability & Financial Control

• Ensure uninterrupted payment and reseller operations.
• Oversee liquidity monitoring and funding requirements across reseller channels.
• Prevent operational disruption caused by balance or settlement gaps.
• Enforce maker-checker controls and segregation of duties.
• Ensure reconciliation accuracy and timely resolution of variances.
• Prevent unauthorized transactions, operational leakage, or process gaps.

C. Reseller Growth & Business Development

• Define and execute reseller acquisition and expansion strategies.
• Support the Business Development team with reseller onboarding frameworks, commission structures, and operational requirements.
• Oversee partner pipeline management and reseller engagement initiatives.
• Ensure business growth targets are achieved while maintaining operational discipline and controls.

D. Risk, Fraud & Compliance

• Ensure proactive monitoring of reseller and transaction activity.
• Identify and mitigate operational and fraud-related risks.
• Coordinate investigations with Compliance, Finance, and Operations teams.
• Escalate financial, operational, or regulatory risks in a timely manner.

E. Process Improvement & Scalability

• Own and improve reseller operational frameworks and workflows.
• Standardize processes, reporting structures, and escalation protocols.
• Identify operational inefficiencies and implement process improvements.
• Drive automation initiatives and scalable operational controls.
• Prepare weekly and monthly reports covering transaction volumes, operational performance, reseller growth, retention, liquidity exposure, and risk observations.

F. Communication & Stakeholder Management

• Clearly present and explain company services, operational processes, and business expectations to reseller partners.
• Build strong relationships through effective written and verbal communication.
• Coordinate closely with internal departments and external reseller partners.
• Be available for online and in-person meetings with partners when required.

Required Experience

• 5+ years of experience in fintech, payments, financial services, or other fast-paced operational environments.
• Experience managing operational teams and scaling business processes.
• Strong understanding of payment operations, liquidity management, transaction flows, and reconciliation processes.
• Experience handling operational risk, fraud controls, and reseller or partner management.
• Strong communication and stakeholder management skills.
• Comfortable engaging directly with business partners and external stakeholders.
• Excellent written and verbal English communication skills.

Working Arrangement

Key Competencies

• Strong operational and financial control mindset
• Commercial awareness with balanced risk judgment
• Structured and process-oriented approach
• Strong problem-solving and decision-making skills
• Calm under pressure and highly accountable
• Clear communicator with confident stakeholder management
• High ownership and execution discipline
• Pay: AED7,000.00 - AED10,000.00 per month

Application Question(S)

• Do you have at least 5 years of experience in fintech, payments, high-risk digital businesses, or reseller/partner operations management?
• Have you managed operational teams responsible for payment operations, liquidity monitoring, reconciliations, or financial controls?
• Are you comfortable directly managing reseller or partner relationships, including handling escalations, operational discussions, and business growth activities?