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Representative, Operations
Concentrix
Kolkata, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceTechnical supportInbound and outbound customer communicationEmail and chat supportCall tracking databasesComputer navigation and PC knowledge
Free
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Customer serviceTechnical supportInbound and outbound customer communication
Role Overview
The Representative Customer Service or Technical Support position serves customers through inbound or outbound calls, email, chat, or internet channels.
The role provides customer service or technical support and resolves routine problems involving client products or services.
The posting states that candidates may be freshers or have prior experience.
Key Skills for This Role
Customer serviceTechnical supportInbound and outbound customer communicationEmail and chat supportCall tracking databasesComputer navigation and PC knowledge
Full Job Posting
Job Overview
The Representative Customer Service or Technical Support position serves customers through inbound or outbound calls, email, chat, or internet channels.
The role provides customer service or technical support and resolves routine problems involving client products or services.
The posting states that candidates may be freshers or have prior experience.
Customer Support Responsibilities
- Meet contractual customer-service KPIs and clarify customer requirements using available decision-support resources.
- Listen attentively, demonstrate empathy, and build rapport while providing professional resolutions.
- Maintain basic knowledge of client products and services.
- Prepare accurate work, document accounts, and track information in a call-tracking database.
- Participate in activities intended to improve customer satisfaction and business performance.
- Offer additional products or services and refer inquiries to appropriate materials or staff.
Customer Resolution
- Confirm customer understanding of the solution and provide additional customer education when needed.
- Probe effectively, solve problems, and handle complex customer queries independently.
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