Representative, Dispatch

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives.

As the Representative, Dispatch, you will play a critical role in shaping strategy, driving insights, and supporting the company’s continued growth and success.

Join us and help define the future of the telecommunications industry with a team dedicated to excellence and innovation.

⋆ We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do.

We empower our employees to move fast, work smart, and serve customers with excellence.

Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve.

We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our field technicians, enabling timely service for installations, repairs, and maintenance.

This position requires strong attention to detail, effective problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic environment.

• Assign and schedule jobs efficiently to technicians based on availability, location, and priority.
• Monitor job progress and provide real-time updates and route optimizations to technicians.
• Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.
• Use dispatching software (GLDS) to track job status and technician workload.
• Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.
• Ensure all jobs are completed within expected timeframes and in compliance with SLAs.
• Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.
• Accurately document customer interactions, service requests, dispatch activities, and technician assignments.
• Uphold company policies and procedures throughout the dispatch process.

Education & Experience Requirements: High school diploma or equivalent required

• 2+ years of experience in dispatch, scheduling, or quota management, preferably in telecommunications, utilities, or field services.