bayt
REPRESENTATIVE, CALL CENTER
Unknown
Riyadh Region, KSA
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer serviceInbound and outbound call handlingCustomer relationship managementCustomer data managementCloud for Customers (C4C)Service ticket management
Free
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Customer serviceInbound and outbound call handlingCustomer relationship management
Role Overview
Deliver high-quality customer service by managing inbound and outbound calls, processing service requests and complaints, and supporting timely follow-up and resolution.
Work in accordance with company standards and customer satisfaction goals.
Key Skills for This Role
Customer serviceInbound and outbound call handlingCustomer relationship managementCustomer data managementCloud for Customers (C4C)Service ticket management
Full Job Posting
Group Overview
The organization operates construction, manufacturing, engineering, and facilities businesses across the Middle East and other countries.
Its activities include electrical, electromechanical, and civil engineering construction, manufacturing and marketing electrical construction products, and allied engineering services.
The industrial complex in Riyadh includes manufacturing facilities, a data and communication center, and a commercial zone.
Job Purpose
Deliver high-quality customer service by managing inbound and outbound calls, processing service requests and complaints, and supporting timely follow-up and resolution.
Work in accordance with company standards and customer satisfaction goals.
Call Handling and Customer Needs
- Receive and handle incoming calls through the toll-free number promptly and professionally.
- Listen actively to identify customer needs and provide appropriate solutions or guidance.
- Handle recorded voice messages, retrieve caller details, initiate contact, and log tickets as needed.
- Transfer calls from the unified number to appropriate departments or extensions.
Tickets and Follow-Up
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