Renewals Account Manager
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Key skills for this role
About the Role
Cloudflare is hiring a Renewal Account Manager to own and maximize renewal value for enterprise customers in Dubai or Lisbon. The role involves building C-level relationships, negotiating contracts, and driving customer retention.
Key Skills for This Role
Responsibilities
- Own and maximize renewal value of Cloudflare’s largest Enterprise customers
- Build and leverage C level relationships and present ROI to key stakeholders
- Negotiate and execute renewal contracts in accordance with customer objectives
- Maintain and report an accurate weekly forecast
- Drive strong alignment with the Sales team, contributing to team forecasting and planning
- Develop and maintain long term relationships with stakeholders in account portfolio
Requirements
- Minimum of 3 years of experience in Inside or Field sales or Renewal management
- 2+ years relative industry experience
- Expertise in SaaS retention and sales process
- Experience working with senior or C level customer stakeholders
- Excellent knowledge of value driven sales
- Bachelor’s Degree or equivalent experience is preferred
Full Job Posting
About The Department
- Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations work together to help customers adopt Cloudflare.
What You'll Do
- Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.
- Customer engagement from onboarding through the entire customer lifecycle.
- Negotiate and execute renewal contracts in accordance with customer objectives.
- Able to prioritize effectively to handle multiple deals at the same time.
- Analyze data and leverage tools to identify opportunities and business value.
- Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
- Own or be an active participant in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings.
- Develop and maintain long term relationships with stakeholders in your account portfolio.
Examples Of Desirable Skills, Knowledge And Experience
- Minimum of 3 years of experience in Inside or Field sales or Renewal management.
- 2+ years relative industry experience.
- Expertise in SaaS retention and sales process.
- Experience working with senior or C level customer stakeholders.
- Excellent knowledge of value driven sales.
- Excellent problem solving skills with the ability to creatively achieve resolutions.
- Demonstrated ability to handle multiple tasks in an efficient and professional manner.
- Strong Communication skills both written and verbal.
- Demonstrated strong negotiation skills and ability to influence and navigate objections.
- Bachelor’s Degree or equivalent experience is preferred.
Compensation
- For Portugal based hires: Estimated annual salary is between €53,000 €73,000.
- This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.
- This role is eligible to participate in Cloudflare’s equity plan.
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