Remote Healthcare Call Center Representative

Answer questions about services, provider availability, insurance coverage, visit costs, etc.

Assist patients in scheduling appointments for virtual consultations with healthcare providers

Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc.

Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department

Guide patients through self-service options to locate visit history, sick slips, prescription information, medical records, etc.

Gather patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.

A few questions you can expect:

What is this authorization charge I see on my credit card after scheduling a visit?

I am at the pharmacy to pick up my prescription and they do not have it in their system.

Did it get sent?

I cannot sign into my account in the app and am not receiving a password reset email.

Can you send me one?

I attempted to schedule a phone visit but was not reached by a provider.

Can I switch to a video visit instead?

Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

High school diploma, GED, or college degree.

Complete a mandatory paid training program with 100% attendance.

Successful completion of a background check is required for this position.

Equipment and workspace requirements:

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

High speed internet.

You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through https://www.speedtest.net/)

Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function.

Satellite internet and wireless internet are not acceptable.

Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role ( 3 minutes).

Complete a typing test (2 minutes) You will need a keyboard.

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.

As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA.

Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $16.50/hour.