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(Remote) Customer Support Analyst
Harris Computer
Remote, CAN
Full-time
Mid
Remote
USD 65000-85000 yearly / year
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Java.NETAI toolscopilotschat based AI assistantsautomation tools
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Full Job Posting
NOTE: This is a Monday through Friday 11:00am - 8:00pm eastern position.
Please clearly state on your resume whether you are available to work the required schedule of 11:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday. Candidates must be able to consistently work these hours to be considered for this position.
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 10%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.
Salary : 65K-85K based on experience.
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be
Deliver application support for NorthStar web platforms, acting as the primary liaison between clients and internal engineering teams to resolve complex product and system issues.
Analyze application logs, configuration files, database queries, and code level issues to identify root causes and determine the appropriate resolution or escalation path.
Document root causes, troubleshooting steps, and resolutions in the client tracking system while contributing to internal knowledge base documentation and best practices.
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