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Remote Customer Relations Representative
PULSE MENA
Riyadh, KSA
Full-time
Executive
Onsite
Discovered Yesterday
Customer relationsVerbal and written communicationActive listeningProblem solvingCustomer relationship management (CRM) systemsEmail and web applications
Free
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Ready to ScanKey skills for this role
Customer relationsVerbal and written communicationActive listening
Role Overview
Remote Customer Relations Representative serving as a primary point of contact for customer questions, concerns, products, services, and overall experience.
The role requires independent work, effective time management, consistent communication, and professional customer service without direct supervision.
Key Skills for This Role
Customer relationsVerbal and written communicationActive listeningProblem solvingCustomer relationship management (CRM) systemsEmail and web applications
Full Job Posting
About the role
Remote Customer Relations Representative serving as a primary point of contact for customer questions, concerns, products, services, and overall experience.
The role requires independent work, effective time management, consistent communication, and professional customer service without direct supervision.
Customer support
- Respond to inquiries through phone, email, live chat, and other support channels.
- Provide information about products, services, policies, orders, accounts, billing, and procedures.
- Troubleshoot issues, provide step-by-step guidance, resolve complaints, and escalate complex matters.
- Follow up with customers and ensure clear, complete answers.
Customer experience and administration
- Build positive customer relationships, demonstrate empathy, and identify opportunities to improve customer experience.
- Document interactions and resolutions in CRM or support systems and update customer records.
- Process orders, returns, refunds, cancellations, payments, or service requests according to policy.
- Monitor tickets, use knowledge bases, collaborate across departments, and protect customer information.
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