(Remote) Application Consultant
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Key skills for this role
About the Role
Harris Computer (Cayenta) is seeking an Application Consultant to provide IT transformation for clients, acting as a conduit between Operations, R&D, and clients. The role involves business analysis, configuration, training, and user acceptance testing for ERP software.
Key Skills for This Role
Responsibilities
- Work with colleagues and managers to proactively manage a superior technology solution for clients
- Provide support to existing and new clients by leading customers through processes, training users in system setup, administration and maintenance
- Provide Business analysis through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation
- Own the user acceptance testing and change management process
- Create user documentation and handover documentation
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates
Requirements
- Experience in Business Analysis, working on ERP software specifically accounting and work management (or relevant education)
- Exemplary customer service skills and willing to be in a client facing role
- Problem solving skills with the knowledge to support business leaders
- Proficient in Office 365
- Willingness to travel up to 25%
Full Job Posting
Role Overview
- Cayenta, a division of Harris, is seeking an Application Consultant who is passionate about providing segregated IT transformation for our clients.
- The Application Consultant role is project driven and will support a wide array of services for our Install Base customers.
- This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%.
What Your Impact Will Be
- Work with colleagues and managers to proactively manage a superior technology solution for our clients.
- Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved.
- Train users in the system set up, administration and maintenance.
- Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation.
- Own the user acceptance testing and change management process.
- Create user documentation when required and the complete handover documentation.
- Build our clients' capabilities; encouraging them to achieve success beyond their expectations.
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
- Be a leader in providing subject matter expertise to R&D and other operational groups.
What We Are Looking For
- Experience in Business Analysis, working on ERP software specifically accounting and work management (or relevant education).
- Exemplary customer service skills and willing to be on a client facing role.
- Problem solving skills with the knowledge to support business leaders.
- Proficient in Office 365.
- Willingness to travel up to 25%.
What Would Make You Stand Out
- Bachelor's degree in Information Systems, Accounting or combination of Information technology and Accounting/Finance/Payroll.
- Knowledge of WMS and Asset Management.
- Knowledge of Accounting and Financial Systems.
- Working Knowledge of SQL.
What We Can Offer
- 3 weeks’ vacation and 5 personal days.
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
- Remote work and more!
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