(Remote) Application Consultant
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Key skills for this role
About the Role
Cayenta, a division of Harris, is seeking an Application Consultant to provide IT transformation for clients. The role involves business analysis, client support, training, and project management.
Key Skills for This Role
Responsibilities
- Work with colleagues and managers to proactively manage a superior technology solution for our clients
- Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved
- Train users in the system set up, administration and maintenance
- Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation
- Understand clients' business processes and configure applications based on business needs and accepted best practices
- Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
- Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care
- Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates
- Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources
- Be a leader in providing subject matter expertise to R&D and other operational groups
Requirements
- Experience in Business Analysis, working on ERP software specifically accounting and work management (or relevant education)
- Exemplary customer service skills and willing to be on a client facing role
- Problem solving skills with the knowledge to support business leaders
- Proficient in Office 365
- Willingness to travel up to 25%
Full Job Posting
Role Overview
- Cayenta, a division of Harris; is seeking an Application Consultant who is passionate about providing segregated IT transformation for our clients.
- Our Client Services team has an exciting opportunity for driven individuals with accounting and work management experience.
- It is important for this individual to evolve into a conduit between Operations, R&D, and our clients, working cross functionally to become a product expert and a client process advisor.
- The Application Consultant role is project driven and will support a wide array of services for our Install Base customers.
Additional Information
- This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%.
- Candidates must hold a current, valid passport and be legally eligible to travel internationally.
- Salary: 60K – 85K CAD
What Your Impact Will Be
- Work with colleagues and managers to proactively manage a superior technology solution for our clients.
- Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in the system set up, administration and mai
- Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational
- Understand clients' business processes and configure applications based on business needs and accepted best practices.
- Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
- Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
- Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
- Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
- Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.
What We Are Looking For
- Experience in Business Analysis, working on ERP software specifically accounting and work management (or relevant education).
- Exemplary customer service skills and willing to be on a client facing role.
- Problem solving skills with the knowledge to support business leaders.
- Proficient in Office 365.
- Willingness to travel up to 25%.
What Would Make You Stand Out
- Bachelor's degree in Information Systems, Accounting or combination of Information technology and Accounting/Finance/Payroll from an accredited institution.
- Knowledge of WMS and Asset Management.
- Knowledge of Accounting and Financial Systems.
- Working Knowledge of SQL.
What We Can Offer
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
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