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Remote Analyst
TOCUMULUS
Dubai, UAE
Full-time
Entry
Onsite
Discovered 6 days ago
Remote support toolingSCCMMicrosoft IntuneWindows 10/11 troubleshootingMicrosoft 365 troubleshootingMicrosoft Entra ID
Free
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Remote support toolingSCCMMicrosoft Intune
Role Overview
Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling.
The role reports to the Service Desk Supervisor and requires three to five years of experience.
English and Arabic are both required.
Key Skills for This Role
Remote support toolingSCCMMicrosoft IntuneWindows 10/11 troubleshootingMicrosoft 365 troubleshootingMicrosoft Entra ID
Full Job Posting
Role Purpose
Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling.
The role reports to the Service Desk Supervisor and requires three to five years of experience.
English and Arabic are both required.
Key Responsibilities
- Take Tier 1 escalations and attempt full remote resolution before field dispatch.
- Use remote control, scripting, and endpoint management tools to diagnose and fix issues.
- Perform remote software deployment, patch remediation, and configuration fixes.
- Conduct pre-dispatch diagnostics and track dispatch avoidance as a primary KPI.
- Feed recurring issues into the knowledge base and automation backlog.
- Convert resolved issues into Tier 1 knowledge articles.
- Assist major incident triage across multiple sites.
Technical Skills
- Experience with SCCM, Intune, and remote control platforms.
- Intermediate Windows 10/11, Microsoft 365, Entra ID, and networking troubleshooting.
- Basic to intermediate PowerShell scripting for diagnostics and remediation.
- Endpoint management, software deployment, and strong analytical diagnostic discipline.
- ITSM platform proficiency.
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