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Remote Allstate Customer Service Specilaist
Lee Matthews Agency, Inc.
Remote, USA
Full-time
Entry
Remote
USD 65000-95000 yearly / year
Discovered 1 weeks ago
Free
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- Internal Competitions
- Weekends Off
- Work from Home Hybrid
- 401(k)
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary plus performance-based bonus opportunities.
- Remote schedule
- Established agency with a loyal and growing customer base.
- Supportive, team-oriented work environment.
- Ongoing coaching and professional development.
- Opportunities for career growth and increased responsibility.
- A rewarding career focused on helping customers protect what matters most.
- Build and maintain strong relationships with existing customers.
- Assist clients with policy changes, renewals, billing questions, and coverage updates.
- Conduct proactive policy reviews to help ensure customers have appropriate coverage as their needs change.
- Educate customers on their policies, coverage options, and available discounts.
- Respond to customer questions and concerns with professionalism, empathy, and urgency.
- Proactively follow up with customers to strengthen relationships and support retention.
- Help identify and address potential retention concerns before customers leave the agency.
- Recommend appropriate coverage enhancements when they genuinely benefit the customer.
- Process policy transactions accurately and maintain organized customer records.
- Work closely with the agency team to deliver a consistent, exceptional customer experience.
- Active Property & Casualty Insurance License.
- Minimum of 6 months of insurance agency or insurance customer service experience (preferably with Allstate)
- Previous remote experience is required.
- Strong communication and relationship-building skills.
- Excellent attention to detail and organizational abilities.
- Comfortable using agency management systems and computer software.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong commitment to customer retention and relationship management.
- Genuinely enjoys helping people and taking care of customers.
- Patient, empathetic, and solution-oriented.
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