Reliability & Observability Analyst II

Job description

Job requirements

• 3–5 years of experience in IOC/NOC/SRE‑adjacent operations, reliability engineering, observability, or production support roles within 24/7 production environments
• Bachelor’s degree in Computer Science, Data Science, IT, or equivalent hands‑on professional experience
• Demonstrated ability to apply reliability engineering principles (e.g., incident lifecycle, MTTD/MTTR, operational risk) to improve detection, response effectiveness, and overall service stability
• Strong working knowledge of Linux systems, basic networking, and infrastructure dependencies across compute, network, and facility domains
• Practical experience supporting GPU‑based compute environments or high‑density clusters, including analysis of GPU health, performance degradation, and failure patterns to reduce customer impact and improve reliability
• Proven experience owning and improving alert quality, including reduction of false positives, missed detections, poor routing, and alert fatigue across complex environments
• Hands‑on experience maintaining service health dashboards and operational reliability metrics, including supporting SLI/SLO reporting where defined by engineering or service owners
• Ability to correlate logs, metrics, and alerts across distributed systems (including GPU, network, and facility telemetry) to accelerate triage and diagnose complex incidents
• Experience working with AIOps‑enabled outputs (e.g., anomaly detection, event correlation, automated enrichment), validating accuracy during incident triage and escalating when automated signals do not align with operational conditions
• Ability to write or modify small automation artifacts (e.g., scripts, templates, configuration‑driven workflows) to standardize triage, enrich alerts or tickets, and reduce manual operational toil
• Experience ensuring operational data integrity across ticketing systems, incident records, and dashboards to support trend analysis, high‑quality RCAs, and executive reporting
• Strong communication skills with the ability to work cross‑functionally with IOC leadership, engineering, and operations teams, including mentoring less‑experienced analysts
• Strong working experience with IOC/NOC tooling, including ITSM/ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog)
• Experience producing operational reports, incident summaries, and shift handoff documentation for IOC leadership and stakeholders
• Familiarity with RCA workflows, including ensuring incident records, timelines, and artifacts are complete and accurate
• This role operates in a 24×7 IOC/NOC environment and works 12‑hour rotating shifts on a 4‑days‑on / 3‑days‑off, alternating with 3‑days‑on / 4‑days‑off schedule
• Pre-employment screening, including background check and substance testing may be required according to company policies

Job responsibilities

• Perform advanced Level 2 incident analysis by reviewing incident data, system behavior, and operational signals across GPU clusters, networks, and facilities to identify recurring issues, improve triage accuracy, and support faster and more effective escalation
• Maintain IOC service health dashboards and operational metrics that reflect alert effectiveness, incident response performance (e.g., MTTD/MTTR), and customer impact for use in day‑to‑day operations and leadership reporting
• Identify alerting and monitoring gaps, under‑monitored systems, and noisy or ineffective alerts; perform day‑to‑day tuning of thresholds, routing, suppression, and enrichment within IOC tooling, and partner with engineering teams when instrumentation changes are required
• Own operational alert quality outcomes by ensuring sustained reductions in false positives, missed detections, poor routing, and alert fatigue through IOC‑approved standards, validation, and continuous review of alert performance
• Analyze GPU health and performance signals (errors, degradation, failure indicators) during incidents to support faster triage, improve escalation quality, and reduce customer impact in GPU‑based environments
• Validate and oversee automated detection and correlation outputs, ensuring alerts, anomalies, and insights are accurate, actionable, and aligned with operational reality
• Implement and maintain IOC‑level automation (e.g., alert routing rules, enrichment fields, ticket templates, runbook scripts) to standardize response and reduce manual toil during incidents
• Ensure ITSM incident and ticket records meet IOC quality standards by validating timelines, categorizations, ownership, and resolution notes; support RCA workflows by providing complete operational inputs and tracking monitoring follow‑ups
• Provide peer coaching and onboarding support to Analyst I team members on triage patterns, alert interpretation, dashboard usage, and IOC runbooks; contribute to and maintain operational documentation
• Support IOC shift operations through detailed incident handoffs, queue hygiene, and coordination with on‑call engineering and facilities teams during escalations

Job benefits

• At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package , thoughtfully designed to support your health, well-being, and long-term success.
• Compensation & Rewards Competitive salary range finalized based on experience and impact Short and long-term incentive programs designed to reward both results and long term company success
• Competitive salary range finalized based on experience and impact
• Short and long-term incentive programs designed to reward both results and long term company success
• Wellbeing & Benefits Paid vacation to recharge, travel, or simply enjoy more life outside of work
• Paid vacation to recharge, travel, or simply enjoy more life outside of work
• We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
• IREN Limited is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics. This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
• By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .