Relationship Manager (Malayalam Speaker)
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Key skills for this role
About the Role
Reporting to the Team Lead /Senior Relationship Manager. As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by e.
Key Skills for This Role
Responsibilities
- Meet and exceed personal and team KPI targets
- Activate, retain and grow your customer portfolio through providing personalized voice & social media support
- Develop a professional and trusting relationship with your active portfolio of clients
- Research sources for developing prospects and for information to determine customers' potential
- Prepare and enable efficient sales activities with available tools, reports, action items, and business insights
- Listen to customers and offer the best solutions to their needs and concerns
- Cooperate with relevant departments to resolve issues and complaints in a timely manner
- Provide feedback to relevant departments on customer needs, expectations, and frustrations
- Continuously improve knowledge of the financial markets and the company's offering
- Updating individual/team daily, weekly, and monthly reports for management when required
- Adhering to all compliance and security requirements
- Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets
Requirements
- Fluency in Malayalam language
- Knowledge of financial markets and forex
- Experience in client relationship management or sales
- Ability to meet and exceed KPI targets
- Strong communication and interpersonal skills
Full Job Posting
Overview
- Reporting to the Team Lead /Senior Relationship Manager.
- As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value based relationship approach.
- You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.
Key Responsibilities
- Meet and exceed personal and team KPI targets.
- Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.
- Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service.
- Research sources for developing prospects and for information to determine customers' potential.
- Prepare and enable efficient sales activities with available tools, reports, action items, and business insights.
- Listen to customers and offer the best solutions to their needs and concerns.
- Cooperate with relevant departments to resolve issues and complaints in a timely manner.
- Provide feedback to relevant departments on customer needs, expectations, and frustrations.
- Continuously improve knowledge of the financial markets and the company s offering.
- Updating individual/team daily, weekly, and monthly reports for management when required.
- Display behaviors aligned with our core values inside and outside the office.
- Adhering to all compliance and security requirements.
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