Relationship Manager (Malayalam speaker)
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Key skills for this role
About the Role
Exinity seeks a Relationship Manager fluent in Malayalam to onboard new clients and grow accounts through value-based relationship management. The role involves providing personalized support, retaining clients, and achieving KPI targets in a fast-paced forex trading environment.
Key Skills for This Role
Responsibilities
- Meet and exceed personal and team KPI targets
- Activate, retain and grow your customer portfolio through personalized voice & social media support
- Develop a professional and trusting relationship with your active portfolio of clients
- Research sources for developing prospects and for information to determine customers' potential
- Prepare and enable efficient sales activities with available tools, reports, action items, and business insights
- Listen to customers and offer the best solutions to their needs and concerns
- Cooperate with relevant departments to resolve issues and complaints in a timely manner
- Provide feedback to relevant departments on customer needs, expectations, and frustrations
- Continuously improve knowledge of the financial markets and the company’s offering
- Update individual/team daily, weekly, and monthly reports for management when required
- Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets
- Translate complex financial and economic data into understandable investment advice
Requirements
- Native Malayalam and fluent in English
- Expertise in Forex Markets: deep understanding of forex trading, currency pairs, and factors influencing their dynamics
- Analytical Skills: ability to analyze financial markets, economic indicators, and macroeconomic trends
- Client Service: excellent interpersonal and communication skills to manage wealthy clients
- Experience working in sales for a CFD broker
- University degree or equivalent (Business, Finance, Economics, or relevant field)
- Self motivated with willingness to work autonomously in a fast paced environment
Full Job Posting
Job Description
- Reporting to the Team Lead / Senior – Relationship Manager.
- As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value based relationship approach.
You will
- Meet and exceed personal and team KPI targets.
- Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.
- Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service.
- Research sources for developing prospects and for information to determine customers' potential.
- Prepare and enable efficient sales activities with available tools, reports, action items, and business insights.
- Listen to customers and offer the best solutions to their needs and concerns.
- Cooperate with relevant departments to resolve issues and complaints in a timely manner.
- Provide feedback to relevant departments on customer needs, expectations, and frustrations.
- Continuously improve knowledge of the financial markets and the company’s offering.
- Updating individual/team daily, weekly, and monthly reports for management when required.
- Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets.
- Translate complex financial and economic data into understandable investment advice.
Skills and Qualifications
- Native Malayalam and fluent in English; other additional languages considered an advantage.
- Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics.
- Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends.
- Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations.
- Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region.
- Experience working in sales for a CFD broker.
- Experience managing a sales team at a CFD broker considered an advantage.
- University degree or equivalent (Business, Finance, Economics, or relevant field).
- Excellent oral and written communication skills, and the ability to effectively network with stakeholders.
- Strong interpersonal and problem solving skills.
- Self motivated with a willingness to work autonomously in a fast paced and high pressured environment.
- Be proactive, show initiative and desire to drive continuous improvement.
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